time2letgo

Pet Loss Support & Memorial Keepsakes

Privacy Policy

Last Updated On 21-Nov-2025
Effective Date 21-Nov-2025

This Privacy Policy describes the policies of time2letgo, on the collection, use and disclosure of your information that we collect when you use our website ( https://time2letgo.co.uk and .com). (the “Service”).

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law

Comments:
When visitors leave comments on the site we collect the data shown in the

comments form, and also the visitor’s IP address and browser user agent

string to help spam detection.

An anonymised string created from your email address (also called a hash)

may be provided to the Gravatar service to see if you are using it. The

Gravatar service Privacy Policy is available here:

https://automattic.com/privacy/. After approval of your comment, your

profile picture is visible to the public in the context of your comment.

Media:
If you upload images to the website, you should avoid uploading images with

embedded location data (EXIF GPS) included. Visitors to the website can

download and extract any location data from images on the website.

Who we share your data with:
If you request a password reset, your IP address will be included in the

reset email.

How long we retain your data:
If you leave a comment, the comment and its metadata are retained

indefinitely. This is so we can recognise and approve any follow-up

comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal

information they provide in their user profile. All users can see, edit, or

delete their personal information at any time (except they cannot change

their username). Website administrators can also see and edit that

information.

What rights you have over your data:
If you have an account on this site, or have left comments, you can request

to receive an exported file of the personal data we hold about you,

including any data you have provided to us. You can also request that we

erase any personal data we hold about you. This does not include any data

we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent:
Visitor comments may be checked through an automated spam detection

service.

We collect information about you during the checkout process on our store.

What we collect and store:
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products

you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like

estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance,

estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re

browsing our site.

When you purchase from us, we’ll ask you to provide information including

your name, billing address, shipping address, email address, phone number,

credit card/payment details and optional account information like username

and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone

number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the

information for the purposes for which we collect and use it, and we are

not legally required to continue to keep it. For example, we will store

order information for seven years for tax and accounting purposes. This

includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access:
Members of our team have access to the information you provide us. For

example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where

it should be sent, and
Customer information like your name, email address, and billing and

shipping information.
Our team members have access to this information to help fulfill orders,

process refunds and support you.

What we share with others:
We share information with third parties who help us provide our orders and

store services to you; for example —

Payments:
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy

Which forms collect personal data?
What personal data do we collect and why?
When visitors or users submit a form, we capture the IP

Address for spam protection. We also capture the email

address and might capture other personal data included in the Form

fields.

How long we retain your data:
When visitors or users submit a form we retain the data for 30 days.

Where we send your data:
All collected data might be shown publicly and we send it to our workers or

contractors to perform necessary actions based on the form submission.

Third Parties ***INCLUDE THIS ONLY IF YOU ENABLE THESE 3RD PARTY

INTEGRATIONS***

We use Google reCAPTCHA for spam protection. Their privacy policy can be

found here : https://policies.google.com/privacy?hl=en.

We use hCaptcha for spam protection. Their privacy policy can be found here

: https://www.hcaptcha.com/privacy.

We use Akismet Spam for spam protection. Their privacy policy can be found

here : https://automattic.com/privacy/.

We use Mailchimp to manage our subscriber list. Their privacy policy can be

found here : https://mailchimp.com/legal/privacy/.

We use ActiveCampaign to manage our subscriber list. Their privacy policy

can be found here : https://www.activecampaign.com/privacy-policy/.

We use Aweber to manage our subscriber list. Their privacy policy can be

found here : https://www.aweber.com/privacy.htm.

We use Campaign Monitor to manage our subscriber list. Their privacy policy

can be found here : https://www.campaignmonitor.com/policies/#privacy-

policy.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can email us at info@time2letgo.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer via our contact page or write to us at: Lychett House, 13 Freeland Park, Wareham Park, Lychett Matravers, Poole, Dorset, England, BH16 6FA. We will address your concerns in accordance with applicable law.

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